Return Policy

Canaljewelry™ is owned and operated by Hangzhou Yizhixiaowangwang Technology Co., Ltd. | Legal Representative: Wang Yaqiu.
Registered Address: Room 5003, 5th Floor, No. 766 Fuxian Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province | Email: service@canaljewelry.com | Telephone: +86 15364171901.

30-Day Return Window

Eligible products may be submitted for return within 30 calendar days after delivery.

For a standard preference-based return, an item should normally remain unused, undamaged, and in its original condition. Original packaging, instructions, accessories, and included components should also be returned where originally supplied.

How to Request a Return

Before sending an item back, contact:

Email: service@canaljewelry.com
Telephone: +86 15364171901

Please provide your order number, the item involved, the reason for the return, and photos or other supporting information where relevant.

Return Location

Do not automatically send a parcel to our registered business address. After a return request is reviewed, customer support will provide the appropriate return location and instructions.

Preference-based return shipping costs may be the customer's responsibility. If an item arrives damaged, defective, incorrect, or materially different from the product ordered, we will review the issue and provide an appropriate solution.

Approved refunds are normally processed through the original transaction channel within 5–10 business days after the returned item has been received and inspected.